Privacy policy 

By means of this privacy statement, we inform you, among other things, about what kind of personal data we collect, what your data is processed for and what rights you have.

Which personal data we collect from you depends on the way in which you communicate with us. When you book a tour on our platform, we ask for more personal information than when you request a travel proposal or surf our website. We try to keep the collection of your personal information to a minimum.

1   Reservation

If you book for other persons, you must be authorized by that person.

What data do we collect from you?

When you book a virtual tour, the data you provide will be recorded by us. We collect data including:

• Name, country, telephone number, e-mail

• Payment details

• Contact moments with us

• Information about the booked tour

What do we use the data for?

• Your data is needed to make requests, to provide you with information about your virtual tour, for relevant communication regarding the booking, for a good execution of the tour and to handle the booking and payment.

• Name and address details, bank details and details of the booked tour, costs and payment will be processed for accounting purposes, accounts receivable and debt collection purposes.

• Your data can be used for a legitimate interest of the company or third parties, such as handling complaints, disputes and legal claims, insofar as your interest should not prevail.

Basis

We collect your data for the execution of the agreement between you and the host(s). In addition, data is processed on the basis of the legitimate interests of the company and third parties, insofar as your interests should not prevail. Furthermore, data is collected in order to comply with legal obligations, including in particular the obligation to keep accounts.

How long do we keep your data

• Unless otherwise stipulated, personal data will be kept for a maximum of two years after the tour.

• Insofar as data are necessary for the tax administration, these data will be kept for the applicable mandatory period (usually 7 years).

• The above retention periods may be deviated from due to a legal obligation or a justified interest of the company or third parties insofar as your interest should not prevail. Data can be kept for, among other things, complaints, possible disputes or legal claims up to 2 years after the complaints, dispute or legal claims have been dealt with.

With whom do we share your data?

• We make your data available to hosts if and in so far as this is necessary for the proper execution of the tour, to meet your specified needs, for your safety or the safety of others. 

• When processing data, we use external processors such as the booking system, the accounting system, the e-mail system, the accounting system and for payment and collection.   

Transfer to a third country or international organization outside the EU?

If your tour takes place outside the EU, the necessary personal data will be passed on to local host(s) outside the EU based on the performance of the (travel) agreement with you. The travel service providers themselves are responsible for the correct processing of your personal data and are bound by the privacy rules that apply in that country.

2  Evaluation 

What data do we collect from you?

We collect information including your name, the tour you booked, your travel reviews, your other feedback or information you provide in the travel review.

What do we use the data for?

• We use the data for internal evaluation.

• We use the data for evaluation and feedback to the relevant host(s). 

Basis

We collect your data on the basis of the performance of the agreement we have with you. In addition, data is processed on the basis of the legitimate interests of the company and travel service providers in the proper evaluation of its products or services insofar as your interests should not prevail. 

How long do we retain your data?

Data in the evaluation shall be kept for up to 2 years after the tour.

With whom do we share your data?

External processors such as a surveillance company are used to carry out the evaluation. The data can be passed on to the host(s). Depending on the situation, this is done anonymously. 

3  Newsletter 

What data do we collect from you?

We collect information including your name and email address.

What do we use the data for?

If you subscribe to the newsletter or are a customer of ours, your data will be used to send you the digital newsletter. We ask your name to personalize the beginning of the newsletter. 

Basis

If you are not yet a customer, we will process your data insofar as you have given us permission to use or send the newsletter. If you are already a customer, we will send you a newsletter based on the legitimate commercial interest of the company in providing its customers with the most up-to-date travel offers. 

How long do we retain your data?

Your data will be kept for these purposes until you unsubscribe. You can unsubscribe at the bottom of every newsletter.

With whom do we share your information?

For sending the newsletter we use an external mail program.

4  Cookies & profiling 

What data do we collect from you?

With your permission, we collect information about your surfing behavior and your preferences. For this purpose tracking cookies and scripts are used. We collect your IP-address.

What do we use the data for?

This data is used to build profiles so that we can show you targeted advertisements and make offers more relevant to you. 

Basis

The data will only be processed based on your consent. 

How long do we keep your data

Your profile will be saved no later than 6 months after the last website visit.

With whom do we share your data?

Your profile is stored in our CRM software and with an external analytics service. 

5  Complaints about the tour 

What data do we collect from you?

We collect data including your name, the tour you took, the complaint and other information you provide in the complaint.

What do we use the data for?

• We use the data for internal evaluation of the complaint.

• If the complaint relates to the execution of the tour, we use the data for feedback to the host(s) concerned with a request for a response to the complaint.

• Your data can be used for a legitimate interest of the company or third parties, such as disputes and legal claims, insofar as your interest should not prevail.

Basis

We collect your data on the basis of the performance of the agreement between you and the host(s). In addition, data will be processed on the basis of the legitimate interests of the company and travel service providers in proper complaint assessment and complaint handling insofar as your interests should not prevail. 

How long do we retain your data?

Data relating to the complaint will be kept for up to 2 years after the complaint has been dealt with.

With whom do we share your data?

If applicable, relevant personal details and details about your complaint will be passed on to and discussed with the travel service provider, our legal counsel and/or insurer and dispute resolution bodies.

6  Security 

How do we secure your data?

We take all appropriate organizational and technical precautions to secure your personal data and require third parties who process your personal data for us to do the same. This includes, among other things: 

• Access to your personal data is limited to persons who are required to process these data by physical and digital access restrictions.

• Our network, data storage and data transport is secured – and where appropriate encrypted – according to current security standards.

• Log-in and user activities are logged in order to trace unlawful processing.

• We train our employees and promote a privacy culture.

• The privacy policy is evaluated annually for effectiveness.

7  Your Rights 

Your rights:

• You have the right to access your personal data and the right to correct your personal data.

• You have the right for us to delete your personal data insofar as 

  • they are no longer necessary for the purposes for which they were collected and compatible purposes, or; 

  • the processing is based on your consent and you revoke this consent and there is no other legal basis for the processing, or; 

  • the processing is based on a legitimate interest of the company or third parties, you object to the processing and your interest prevails over legitimate interests of the company and third parties.

• You have the right to limit the processing.

• You have the right to a digital copy of the personal data you provide to us.

• You have the right to revoke your consent.

• You have the right to object to the processing of your personal data because of your specific situation, insofar as the processing is based on the legitimate interests of the company or third parties.

• You have the right to object to the use of your personal data for direct marketing purposes, including profiling. 

• You have the right to file a complaint with the Personal Data Authority in the Netherlands.

You can send a request to the e-mail address or postal address below. In order to help us process your request, you must be able to identify yourself. 

8  Amendments 

We must amend this privacy statement from time to time, among other things because of changes on the website, changed processing purposes, changed working methods or because of changing regulations. We will change the content of the statements unilaterally and without prior notice.

9  Questions, remarks & complaints 

If you have any questions, comments or complaints about how we handle your personal data, please let us know at the e-mail address below. We will respond as soon as possible, but at the latest within 4 weeks.

10  Responsible for processing 

The company below is the controller within the meaning of the General Data Protection Regulation.

Company name:  MyNepal.online tradename of travel Nepal
Address:  Gerbrand Bakkerstraat 17A, NL9713 HA Groningen
E-mail:  privacy@mynepal.online